Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations & Estimated Delivery Times

Region	Carrier	Estimated Delivery
Germany	DHL / Deutsche Post	2–4 business days
European Union	DHL / GLS	3–7 business days
United States	USPS / DHL Express	7–14 business days
Other countries	varies	10–21 business days

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight. Free shipping is available in Germany for all orders. For EU, it's 4.95 € per parcel, for rest of world it's 7,95 €, for USA it's 25 € (due to tariff procedures).

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties

For deliveries outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Delays

We are not responsible for delays caused by customs clearance, carrier disruptions, or force majeure events. If your order has not arrived within the estimated timeframe, please contact us at shop@pheromax.com.

Contact

Julia Pfaffinger | Pheromax
📧 shop@pheromax.com
🌐 shop.pheromax.com